Terms of service

EUIRIO · HK ZILADUO CO., LIMITED

Last updated: November 9, 2026

Store operator and agreement

This website and store are operated under the EUIRIO brand by HK ZILADUO CO., LIMITED. References to “EUIRIO”, “we”, “us” and “our” mean the store operator. These terms apply when you browse the store, place an order or use our related services. Our privacy policy, shipping policy and return and refund policy provide additional information for their respective subjects. Shopify provides the ecommerce platform; EUIRIO is your seller.

Eligibility and lawful use

You must be at least 18 years old and legally able to enter into a purchase to place an order. Provide accurate information and use the store only for lawful purposes. You must not interfere with the store, introduce malicious code, misuse another person's information or attempt unauthorized access to systems or accounts.

Product information and availability

We offer EUIRIO flatware sets, including the utensils and quantities identified on each product page. Review the specific set's finish, piece count, service size, included utensils and care information before ordering. A product image can include styling or table accessories that are not included unless expressly listed. Colors and finishes may appear different depending on lighting and your screen. We aim to present accurate information and will explain a material error affecting an order rather than treating an image or typo as an unlimited promise.

Availability can change. An order confirmation acknowledges receipt of the order; it does not require us to supply an unavailable item or a transaction affected by a genuine error. If we cannot fulfill an order, we will notify you and arrange the appropriate cancellation, refund or other option consistent with applicable law.

Prices, payment and taxes

Product prices are displayed in United States dollars (USD). Applicable taxes and the final order total are presented at checkout before payment. Standard United States shipping is free with no minimum purchase under our shipping policy. Prices may change for future orders, but we do not add an undisclosed fee to an accepted order. Payment must be completed using a payment method available at checkout. Payment providers apply their own processing terms.

If we identify a pricing or description error affecting your order, we will contact you about the issue and available options, including cancellation and a refund where appropriate. We will not charge a higher amount without your agreement.

Order information, accounts and security

Provide a complete and accurate recipient name, delivery address and contact details. Keep any account credentials private and notify us if you believe your account or order details have been misused. We may verify information or decline a transaction for legitimate reasons such as suspected fraud, legal restrictions or an inability to fulfill it, subject to applicable law. We will communicate any necessary action through the order contact details.

Processing, delivery and fulfillment

Orders normally process within 1–3 business days, followed by estimated transit of 2–4 business days after dispatch. These are estimates, not guaranteed arrival dates. See our shipping policy for delivery details and problem reporting. Orders may be dispatched through Amazon fulfillment providers where arranged. EUIRIO remains responsible for customer service and return requests.

Changes, cancellations, returns and refunds

Contact sale@euirio.shop as soon as possible for an order change or cancellation. We can act only while the order can still be stopped before fulfillment has progressed too far. Eligible returns can be requested within 30 days of delivery. Change-of-mind items must be unused with original packaging and all pieces. EUIRIO pays necessary return shipping for defective, damaged or incorrectly supplied items; customers pay for change-of-mind returns. There is no restocking fee. Approved refunds are processed to the original payment method within 10 business days after approval following return inspection. Full procedures and your applicable rights are explained in our return and refund policy.

Safe use and care of flatware

Wash utensils before first use and follow the care information for the specific finish. Handle knives and sharp utensil edges carefully, keep them away from children, and use and store them for their intended dining purpose. Do not use damaged utensils. Use dining knives only for their intended dining tasks and follow the specific product instructions. These safety reminders do not limit rights regarding a defective or misdescribed product.

Intellectual property and permitted website use

Store content, branding and product materials are protected by applicable intellectual-property law and belong to their respective owners. You may use the store to obtain product information and make personal purchases. You may not copy or exploit protected content for commercial purposes without the relevant permission, misrepresent affiliation, or infringe another person's rights.

Third-party services and links

Third-party platforms, payment services or links may be available in connection with the store. Their independent services are governed by their own terms and privacy practices. A link does not by itself imply endorsement. EUIRIO remains your contact for the EUIRIO purchase and the obligations described in our policies.

Communications and material you send

We use your checkout contact details for order and service communications. Do not send unlawful material, another person's private information without authority, passwords or full payment-card details. If you send photos or other material to resolve a support issue, you allow us to use that material as reasonably needed to investigate and resolve the issue. This is not permission to publish your private support communications as advertising.

Store availability and limitations

We take reasonable steps to operate the store but cannot promise uninterrupted or error-free access. To the extent permitted by applicable law, we are not responsible for losses caused by events beyond our reasonable control or by misuse of the website or products. Nothing in these terms excludes or restricts liability or consumer rights that cannot lawfully be excluded, including remedies for defective or misdescribed goods and any other mandatory protections. No additional product warranty or certification is offered merely by these general terms.

Applicable law, disputes and severability

These terms are subject to applicable law and do not deprive you of mandatory protections available in your place of residence. Contact us first if an order or service issue arises so we can try to resolve it. If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Changes and termination of access

We may update store terms for future use and transactions by posting the revised text and update date. Changes do not retrospectively remove rights associated with an existing purchase. Access may be restricted for unlawful activity or misuse, subject to applicable law. Obligations concerning completed orders, privacy, outstanding refunds and non-excludable rights remain applicable.

Contact EUIRIO

EUIRIO is operated by HK ZILADUO CO., LIMITED.
Business contact address: 5817 W 101st Pl, Overland Park, KS 66207, United States
Email: sale@euirio.shop
Contact form: Contact EUIRIO

For returns, contact us first for the correct return destination and instructions. This business contact address is not automatically a return warehouse.