EUIRIO

Customer support

Find help with your purchase, product questions, and delivery.

Shipping

Free standard US shipping. No minimum order. Processing: 1–3 business days. Estimated transit after dispatch: 2–4 business days. Business days exclude weekends and public holidays. The combined estimated processing and transit period is 3–7 business days; delivery estimates are not guaranteed arrival dates.

Returns & refunds

Request a return within 30 days after delivery. Change-of-mind items must be unused, in original condition and packaging, with all pieces and supplied accessories. EUIRIO pays necessary return shipping for defective, damaged or incorrectly supplied items; customers pay for change-of-mind returns. No restocking fee applies. After the return is received and inspected, approved refunds are processed to the original payment method within 10 business days after approval following inspection. Bank posting time may be additional. Contact sale@euirio.shop first for the correct return address and instructions. Applicable consumer rights remain available.

Help with your purchase

Include your order number, product name, and a description of the issue when contacting us. Photos can help explain a product problem. Please do not include passwords or payment-card details.