Frequently asked questions

Choose by both service size and included utensils. The dining collection offers service for four, six, eight or twelve, in sets of 20 to 72 pieces. A five-utensil place setting has a dinner knife, dinner fork, dinner spoon, salad fork and small spoon; some sets add a separate steak knife. The comparison guide and each product page show the exact set offered.

Options include Essentials Silver 24-piece, Essentials Black 24-piece, Matte Grey Black 20-piece, Matte Black 24-piece, Royal Silver Gift 24-piece, Floral Gold 24-piece and Floral Gold Gift 24-piece. The Matte Grey Black 20-piece set does not list separate steak knives; check each product's included utensils before choosing.

For six people, choose Royal Black 30-piece or Floral Gold 36-piece. For eight, compare 40-piece and 48-piece options across the Essentials, Everyday, Royal, Hammered and Matte styles. For twelve, compare Everyday Gold 60-piece, Essentials Gold 72-piece and Everyday Silver 72-piece. A higher piece count can reflect included steak knives, rather than more place settings.

The utensils and quantities vary by product. Read the included-utensils section on the product page and the comparison guide before ordering. Lifestyle photos may show plates, glasses or other table accessories that are not part of the listed set. Where a gift storage box is expressly listed, it is separate from the utensil count.

The Silver, Matte Black and Gold, and Rose Gold serving sets each contain one serving spoon, one slotted serving spoon, one serving fork, one sugar spoon and one butter knife. These five-piece sets complement a separate dining collection; they do not supply five individual place settings.

No. Royal Black 30-piece, Everyday Gold 60-piece, Hammered Handle Black 40-piece, Matte Grey Black 20-piece and Classic Black 40-piece list dinner knives without separate steak knives. Other dining options include steak knives as stated on their product pages. The three serving sets include a butter knife rather than a steak-knife place setting.

The utensils are stainless steel. The collection includes Silver, Black, Gold, Rainbow, Grey Black, Black/Gold and Rose Gold finish names, with polished, matte, hammered, embossed or floral details depending on the product. Gold and rose gold describe finish colors, rather than solid precious-metal utensils.

The Royal Silver Gift Flatware Set, 24 pieces for four, and Floral Gold Gift Flatware Set, 24 pieces for four, expressly include a gift storage box. The box is additional to the 24 utensil pieces. Do not assume other sets include a box unless their included-contents section says so.

These sets are dishwasher safe. Gentle hand washing with mild detergent and a soft sponge or cloth is recommended to help preserve the finish. Avoid steel wool and abrasive cleaners, rinse and dry promptly, and follow any care instructions supplied with the set.

Wash all utensils before first use, rinse thoroughly and dry before storage. Handle dinner knives, steak knives and sharp utensil edges carefully and store them safely away from children. These are dining and serving utensils, not children's cutlery. Do not use damaged utensils. Purchases through this store must be placed by someone aged 18 or over who can legally enter the transaction.

Lighting, screen settings and reflections can change how the finishes appear. Use the product's named finish, close-up images and description together when choosing your set.

We offer free standard shipping to delivery addresses in the United States, with no minimum order value. Applicable taxes and your final order total are shown at checkout before payment. Contact sale@euirio.shop if checkout does not accept your address.

Orders normally process within 1–3 business days after payment confirmation. Estimated transit after dispatch is 2–4 business days, making the combined estimate 3–7 business days. Business days exclude weekends and public holidays. These are estimates; weather, carrier disruptions and address issues can affect delivery. If dispatch is delayed, we will notify you and explain the updated estimate and your cancellation and refund options under the shipping policy.

When tracking information is available, we send shipment details to the email used at checkout. Use the carrier link in that email; a new tracking number may take time to show its first scan. Your store order number is different from the carrier tracking number. Email sale@euirio.shop for help.

Orders may be dispatched through Amazon fulfillment providers where arranged. Your purchase is with EUIRIO, operated by HK ZILADUO CO., LIMITED. Contact sale@euirio.shop for order, delivery, cancellation and return questions.

Request a return within 30 days after delivery. Change-of-mind items must be unused, in original condition and packaging, with all pieces and supplied accessories. Customers pay change-of-mind return shipping; EUIRIO pays necessary return shipping for defective, damaged or incorrectly supplied items. There is no restocking fee. See the return and refund policy for the full procedure.

Contact sale@euirio.shop with your order number before mailing a return. We provide the correct destination and instructions; it may differ from the business contact address or the address on the outgoing parcel. Pack the complete set securely, including supplied accessories, and protect knife blades and utensil edges.

After receiving a return, we inspect it and notify you of the outcome. If approved, we process the refund to the original payment method within 10 business days after approval following inspection. Your bank or payment provider may take additional time to post the credit.

Inspect the set when it arrives and email sale@euirio.shop with your order number and a description. Photos of the product and packaging can help. Keep the item and packaging while we review the issue. Do not continue using a damaged or unsafe utensil. We will provide appropriate return or remedy instructions.

Email sale@euirio.shop as soon as possible with your order number. We can make a change or cancel only while fulfillment can still be stopped; requests are not guaranteed after processing begins. If the order has already shipped, the return policy applies after delivery. Rights relating to delayed or unshipped orders under the shipping policy remain available.