Privacy policy

EUIRIO · HK ZILADUO CO., LIMITED

Last updated: November 9, 2026

Who we are and what this policy covers

EUIRIO is operated by HK ZILADUO CO., LIMITED. This policy explains how we collect, use and disclose personal information when you browse our Shopify store, buy flatware, communicate with us or exercise privacy rights. References to “we”, “us” and “our” mean the store operator. This policy applies to our store services; independent third-party websites have their own policies.

Information we collect

  • Contact and delivery information: name, billing and shipping addresses, email address and telephone number supplied during shopping or support.
  • Order and transaction information: selected products, order history, payment confirmation, delivery status, returns and refunds. Payment processors handle payment credentials; we receive the transaction information needed to manage the order.
  • Communications: messages and any product or packaging photos you choose to send for support.
  • Account information: account details and preferences where an account feature is used.
  • Device and usage information: IP address, browser and device details, pages visited, referring pages and interactions, including information collected through cookies and similar technologies.

Do not send full payment-card numbers, security codes or passwords to our support email. We do not need this information to investigate an order or return.

Where information comes from

We collect information you provide directly, information generated when you use the store, and information supplied by service providers involved in payment, fraud prevention, fulfillment, delivery or support. The information processed depends on the features you use and the services involved in your order.

How we use personal information

  • Accept and process orders and payments, arrange delivery, and handle cancellations, returns and refunds.
  • Send order confirmations, shipment updates and other essential service messages.
  • Answer questions and resolve product, order or delivery issues.
  • Maintain, secure and improve the store; prevent fraud and troubleshoot technical issues.
  • Keep records and comply with applicable legal, accounting and tax duties.
  • Send optional marketing where enabled and permitted, subject to applicable consent and unsubscribe requirements.

Where the law requires a legal basis for processing, we rely as appropriate on performing our contract with you, meeting legal obligations, consent, or legitimate interests such as operating and securing the store, subject to your applicable rights.

Service providers and disclosures

Shopify hosts our storefront and checkout. We disclose necessary information to Shopify, payment processors, fulfillment and delivery providers, customer-support services and technology providers that help us operate the store. If an order is arranged through Amazon fulfillment providers, the recipient and order information needed to prepare and deliver that order is shared for that purpose. EUIRIO remains your point of contact for purchases and returns.

We may also disclose information when required by law or valid legal process, to protect safety, security and legal rights, or as part of a business transfer subject to applicable safeguards.

Cookies and privacy choices

Essential cookies and similar technologies support the shopping cart, checkout, security and store operation. Optional analytics or advertising technologies may be used where enabled and permitted. Use the cookie or privacy controls presented on the store, your browser settings, or the contact details below to manage applicable choices. Blocking essential cookies may affect checkout. Where applicable, we honor legally required opt-out preference signals. Contact us to request an opt-out of sale, sharing or targeted advertising where such a right applies to the relevant processing.

You can unsubscribe from optional marketing using the link in a marketing message. This does not stop essential messages about orders, returns or security. We respect applicable communication preferences and consent requirements.

Retention and security

We retain personal information for as long as reasonably needed for orders, customer support, fraud prevention, disputes and legal or recordkeeping obligations. The appropriate period depends on the information and purpose; we delete or de-identify information when it is no longer needed, subject to applicable duties. We use reasonable administrative and technical safeguards. No internet transmission or storage system can be guaranteed completely secure.

Your rights and requests

Depending on your location and applicable law, you may have rights to access, correct, delete or obtain a copy of your information; restrict or object to processing; withdraw consent; or opt out of certain uses or disclosures. Submit a request to sale@euirio.shop or our contact form. We may ask for information reasonably necessary to verify your identity and authority before acting. An authorized agent may act where permitted. We respond within the time required by applicable law and do not unlawfully discriminate against people for exercising their rights. If a request is denied, contact us to appeal where an appeal right applies. You may also contact your competent privacy regulator.

International processing and Shopify

The store operator and service providers may process or store information outside your state or country. Where required by applicable law, appropriate safeguards apply to international transfers. For information about Shopify's processing, see Shopify's privacy policy. Shopify and other independent providers may also process information under their own privacy terms.

Children and adult purchases

Purchases must be placed by someone who is at least 18 years old and legally able to enter into the purchase. The store is not directed to children under 13, and we do not knowingly collect their personal information. Contact us if you believe a child has supplied information so we can investigate and take appropriate action.

Changes to this policy

We may update this policy to reflect changes to our services, practices or legal requirements. The date above identifies the latest update. We provide further notice where required by law. Questions or privacy requests can be sent using the contact details below.

Contact EUIRIO

EUIRIO is operated by HK ZILADUO CO., LIMITED.
Business contact address: 5817 W 101st Pl, Overland Park, KS 66207, United States
Email: sale@euirio.shop
Contact form: Contact EUIRIO

For returns, contact us first for the correct return destination and instructions. This business contact address is not automatically a return warehouse.