Refund policy
EUIRIO · HK ZILADUO CO., LIMITED
Last updated: November 9, 2026
30-day return window
You may request a return within 30 days after delivery. Contact EUIRIO at sale@euirio.shop with your order number, the item you want to return and the reason. A return request starts the process; please wait for the correct return address and instructions before mailing an item.
Change-of-mind eligibility
For a change-of-mind return, flatware must be unused, in its original condition, and returned with its original packaging and all pieces and supplied accessories. Pack the complete set securely so utensils and knives cannot move freely or damage the parcel. These change-of-mind conditions do not remove rights relating to a product that is defective, damaged, incorrectly supplied or otherwise covered by applicable law.
Damaged, defective, missing-piece or incorrect items
Inspect your order when it arrives. If it is damaged, defective, incomplete or different from what you ordered, contact us with the order number and a description; clear photographs of the product and packaging may help us assess the issue. Keep the item and packaging while we review the case. We will provide the appropriate return or remedy instructions. Do not continue using a damaged or unsafe utensil.
Who pays return shipping
- Defective, damaged or incorrectly shipped items: EUIRIO pays the necessary return shipping. Contact us before arranging the return so we can provide a label or agree on a suitable return method.
- Change-of-mind returns: the customer pays the return shipping cost.
If a set is incomplete because of a fulfillment error, contact us for a seller-paid resolution. Do not buy an expensive return service and assume it will be reimbursed without first agreeing the arrangements with us.
No restocking fee
We do not charge a restocking fee for returns accepted under this policy.
Return address and packing
The correct return destination is provided after you contact us. It may be different from our business contact address. Do not send returns automatically to our business contact address or to an address printed on an outbound parcel. Include the order reference and the items we have asked you to return. Protect knife blades and utensil edges, use suitable packaging and retain your shipping receipt or tracking details.
Inspection and refunds
After a returned item is received, we inspect it and notify you of the outcome. If the return is approved, we process the refund to the original payment method within 10 business days after approval following inspection. Your bank or payment provider may take additional time to post the credit. We cannot refund to a different payment method merely on an email request. If an expected refund has not appeared, contact us with the order number.
Exchanges
If you would like a different set, finish or size, contact us first. We will explain whether an exchange or a return followed by a new purchase is available. Replacement stock and exchange availability are not guaranteed. Where the original item was defective or incorrectly supplied, your applicable remedy rights remain available.
Cancellations
Request a cancellation as soon as possible by email. We can cancel only while the order can still be stopped before fulfillment has progressed too far. If it has already shipped, you may request a return after delivery under this policy. We will confirm whether a requested cancellation was completed.
Items outside this policy and your legal rights
Change-of-mind returns may be refused if the item was used, damaged through misuse, or returned without required pieces or original packaging. We will explain the reason if a request is declined. Nothing in this policy limits non-excludable consumer rights or remedies under applicable law, including rights for goods that were defective or misdescribed. We do not require an item to be unused to report a defect discovered during normal, proper use.
Contact EUIRIO
EUIRIO is operated by HK ZILADUO CO., LIMITED.
Business contact address: 5817 W 101st Pl, Overland Park, KS 66207, United States
Email: sale@euirio.shop
Contact form: Contact EUIRIO
For returns, contact us first for the correct return destination and instructions. This business contact address is not automatically a return warehouse.