Shipping policy

EUIRIO · HK ZILADUO CO., LIMITED

Last updated: November 9, 2026

Delivery area and free standard shipping

We offer free standard shipping to delivery addresses in the United States, with no minimum order value. We currently accept orders for delivery within the United States. Any applicable taxes and the final order total are displayed at checkout before payment. We do not add a standard shipping charge to eligible United States orders.

Order processing

Orders are normally processed within 1–3 business days after payment is confirmed. Business days exclude weekends and public holidays. Processing time is separate from carrier transit time. If we identify an issue that affects your order, we will contact you using the details provided at checkout.

If dispatch is delayed

If we cannot ship within the stated processing period, we will notify you of the delay, provide an updated shipping estimate where available, and explain your option to cancel the unshipped order for a full refund. We will obtain any consent to a delay required by applicable law and refund an unshipped order when cancellation or a refund is required. A delivery estimate does not remove these rights.

Estimated transit time

After dispatch, estimated standard transit is 2–4 business days. The combined estimated processing and transit period is therefore 3–7 business days. Delivery estimates are not guaranteed arrival dates. Weather, carrier disruptions, holidays and address issues can affect delivery. Contact us if a shipment is delayed beyond its estimated window so we can investigate and discuss the appropriate next steps.

Fulfillment and responsibility

Orders may be dispatched through Amazon fulfillment providers where arranged. Your purchase is with EUIRIO, operated by HK ZILADUO CO., LIMITED. EUIRIO remains responsible for your order support, delivery inquiries, cancellations and return requests; you do not need to contact an Amazon seller to request help with an EUIRIO purchase.

Shipment confirmation and tracking

When tracking information is available, we send shipment details to the email address used at checkout. A newly issued tracking number may take time to show its first carrier scan. Use the link in your shipment email for Amazon Logistics or any carrier not listed on our tracking page. Your EUIRIO order number is different from the carrier tracking number.

Multiple items or separate parcels

An order containing more than one product may be sent in separate parcels. Available tracking details will identify the relevant shipment. Separate parcels do not create an additional standard shipping fee for your order.

Address changes and cancellations

Check that your recipient name and full delivery address are correct before ordering. Email us as soon as possible to request a correction or cancellation, including your order number. We can make changes only when fulfillment has not progressed too far; requests are not guaranteed after processing begins. If an order has already shipped, our return and refund policy applies after delivery. We will explain any available options before asking you to accept an additional service or charge.

Missing, damaged or incorrect deliveries

If your parcel is missing, arrives damaged or contains an incorrect item, email sale@euirio.shop with your order number and a description of the problem. Photos of the product and packaging can help where available. We will review the delivery details, work with the fulfillment provider or carrier as appropriate, and discuss a replacement, refund or other remedy consistent with the circumstances and your applicable rights. Reporting a problem does not require you to waive any legal right.

Delivery questions

If checkout does not accept your address or you have a question about delivery, contact us before placing the order. Please do not send payment-card details or passwords by email.

Contact EUIRIO

EUIRIO is operated by HK ZILADUO CO., LIMITED.
Business contact address: 5817 W 101st Pl, Overland Park, KS 66207, United States
Email: sale@euirio.shop
Contact form: Contact EUIRIO

For returns, contact us first for the correct return destination and instructions. This business contact address is not automatically a return warehouse.